RC4 Wireless warranty policies are the best in the business. If you don’t agree, let us know why.
We Guarantee Your Satisfaction: Seven-Day Easy Return
You may return any new RC4 Wireless Products delivered to you within the last seven days for a refund, excluding custom engineered and/or custom manufactured items. We regret that we cannot refund the shipping charges, or pay for shipping the item back to us. We will not hassle you with mountains of paperwork, but we do require that items be returned unused in the original packaging.
Damaged screw terminals and other connectors are not covered under any RC4 Warranty. We see screw terminals damaged in two ways:
1. An oversized screwdriver has been used, which reams out the top opening. This removes a lip over the screw that normally keeps it captive so it cannot fall out. The ideal screwdriver blade size is 2.5mm (0.1 inch). We have RC4 screwdrivers available.
2. The terminal has been overtightened so severely that the pins connecting the terminal to the board have been sheared off. Avoid this by using appropriately sized wire (not too small), and/or using crimped ferrules. Ferrules ensure a long lasting tight connection with minimal fatigue to the wire and terminal.
RC4Magic Series 2 and Series 3
The RC4Magic Series 2 and Series 3 warranty is the best in the business. If your RC4Magic Series 2 or Series 3 product is not working properly, is not related to consumable components, and you didn’t misuse or abuse it, we’ll fix it.
For Free. Forever. Non-transferrable: Lifetime warranty is valid for original purchaser only.
Misuse and/or abuse are rare; most repairs are completed at no charge. The most common exception to this is damaged screw terminals or other connectors, which are considered sonsumables. Screw terminal replacement is charged at a flat rate plus cost of parts. At the time of this writing that charge is $75 labor plus $7 for parts. This price is subject to change without notice.
We announced our lifetime RC4Magic warranty policy in March 2013. It is retroactive to all users of RC4Magic Series 2 devices, no matter when they were purchased.
Other RC4 Products
Our LumenDim, W-DIM, and RC5 EASS devices, and anything else we make that is NOT RC4Magic S2 or S3, is covered by our 1-year limited warranty. Provided you didn’t misuse or abuse it, we’ll fix.
For Free. For One Year from Original Purchase.
If you need warranty service within 30 days of purchasing any RC4 product, we will cover the shipping costs for ground service within the continental USA. After the first year, shipping costs are your responsibility — shipping is all you pay, using the service provider and service level of your choice. We regret that we cannot cover the costs of international shipping, customs charges, or rush/air shipping.
In some cases (solely at the discretion of RC4 Wireless) we may ship a replacement unit in advance, along with packaging for return of your old one. The replacement may be refurbished, rather than new, but will be in like-new condition. The same warranty period applies to the replacement, just as if it was the unit you originally purchased.
Disclaimers We Must Make
Estimated times for completing repairs are subject to parts availability, and do not apply to holidays or our corporate vacation times. For critical projects, we recommend purchasing spare equipment.
As devices get older, obtaining replacement components can become difficult. We are seeing this with some of the very earliest models of RC4Magic Series 2, first sold in 2008. If we are unable to provide free warranty service because of component availability or other reasonable cause, this is considered the product end-of-life and the warranty period is then expired.
You cannot use our equipment in a show, then return it for a refund: our warranty is not a free rental program.
Our warranty does not apply to devices that have been abused, misused, or mishandled. We will not be responsible for physical damage, failures caused by incorrect wiring, electrical overloading and/or over-voltage, overheating caused by insufficient ventilation, or damage caused by insufficient packaging during shipping. This is not a complete list of all exclusions.
We will not be responsible for counterfeit or look-alike products not originally manufactured by RC4 Wireless.
If you smashed it with a sledgehammer, used it under water, applied high voltage to it, set it on fire, or anything else that a majority of peers would acknowledge was a bad idea, we’ll need to charge you for repairs or for a replacement device.
We will not be responsible for consequential damages to other equipment, or for lost revenues. We do not guarantee our equipment to be suitable for applications other than those discussed in our application notes and brochures. In particular, no RC4 products should ever be used to control pyro devices.
Published power output ratings of some items are accurate only at specific voltages, duty-cycles, and operating temperatures. Some items may require additional cooling and/or protection circuitry to operate reliably with certain loads. Call RC4 Wireless for advice if you are unsure about any operating characteristics.
If your account payments are not up to date, we reserve the right to withhold service until payment is received.
RC4 Wireless pricing, warranty terms, and technical specifications are subject to change without notice.
Our lifetime warranty applies only to RC4Magic Series 2 and Series 3 devices.
Out of Warranty Service Policy
For RC4 Wireless technology other than RC4Magic Series 2 and Series 3 requiring servicing after the first year, and for RC4Magic Series 2 and Series 3 items that are not covered under warranty, our regular shop rate will apply and parts will be billed at nominal rates. You pay the shipping charges both ways. Service work is warranted for thirty days.
We want you to be a happy and satisfied customer. Please help us serve you better by letting us know exactly what you need. Thank You!