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RC4 Wireless Warranty

We want you to be a happy and satisfied customer. Please let us know what you need and we’ll do our best. Thank you!

 

We Guarantee Your Satisfaction: Seven-Day Easy Return

You may return any new RC4 Wireless Products delivered to you within the last seven days for a refund, excluding custom engineered and/or custom manufactured items. We regret that we cannot refund the shipping charges, or pay for shipping the item back to us. We will not hassle you with mountains of paperwork, but we do require that items be returned unused in the original packaging.

RC4 original-purchase warranties are non-transferrable, and are valid only for the original purchaser.

Damaged screw terminals and other connectors are not covered under any RC4 Warranty.  We see screw terminals damaged in two ways:
1. An oversized screwdriver has been used, which reams out the top opening.  This removes a lip over the screw head that normally keeps it captive so it cannot fall out.  The ideal screwdriver blade size is 2.5mm (0.1 inch).  We have RC4 screwdrivers available.
2. The terminal has been over-tightened so severely that the pins connecting the terminal to the circuit board inside have been sheared off by force.  Avoid this by using appropriately sized wire (not too small), and/or using crimped ferrules.  Ferrules ensure a long lasting tight connection with minimal fatigue to the wire and terminal.  (Here’s a nice ferrule kit from ferrulesdirect.com.)

 

RC4Magic Series 3

The RC4Magic Series 3 warranty is the best in the business. If your RC4Magic Series 3 product is not working properly and you didn’t misuse or abuse it, we’ll fix it at no charge for up to two years after purchase. This warranty is valid for the original purchaser and is non-transferable.

Misuse and/or abuse are rare; most warranty repairs are completed at no charge. The most common exception to this is damaged screw terminals or other connectors.  Screw terminal replacement is charged at a flat rate that includes parts and labor.  At the time of this writing, that charge is $70 for 2-channel devices and $85 for 4 and 6 channel devices. This price is subject to change without notice. Contact RC4 Wireless to confirm current pricing.

What about the RC4Magic Lifetime Warranty?  Unfortunately, the severe financial strain imposed on our industry by the Covid-19 pandemic of 2020 has made it impossible for us to maintain lifetime warranty support.  We don’t want anyone disappointed if we can help it — feel free to contact us about any concerns you have about repair costs, whether in or out of warranty.

 

Other RC4 Products

Our LumenDim, W-DIM, and RC5 EASS devices, and anything else we make that is NOT RC4Magic or RC4Magic-900, is covered by our 1-year limited warranty. Provided you didn’t misuse or abuse it, we’ll fix it at no charge for one year from original purchase. All you’ll pay is shipping.

Misuse and/or abuse are rare; most warranty repairs are completed at no charge.  The most common exception to this is damaged screw terminals or other connectors.  Screw terminal replacement is charged at a flat rate that includes parts and labor.  At the time of this writing, that charge is $70 for 2-channel devices and $85 for 4 and 6 channel devices.  This price is subject to change without notice. Contact RC4 Wireless to confirm current pricing.

RC4 original-purchase warranties are non-transferable, and are valid only for the original purchaser.

 

RC4 Extended Warranty Options

We are now offering renewable flat-free extended warranty coverage for all RC4 devices for up to 10 years (8 years in addition to the basic RC4Magic 2-year warranty, 9 years in addition to other basic warranties).  For a low annual cost per-device, you can ensure you will never get a surprise repair bill, all you’ll ever pay is shipping. If you are not the original purchaser of RC4 devices you are using, you can purchase an extended warranty. More information is coming soon!

Extended warranties are non-transferable, valid only for the party who purchases them. You can purchase an extended warranty for RC4 products you did not originally purchase, in which case the extended warranty is non-transferable and is valid only for the purchaser of the extended warranty.

RC4Magic original (yellow label) and RC4Magic Series 2 devices more than 10 years old are no longer covered by any warranty. Extended warranties can be purchased for RC4Magic Series 2 devices less than 10 years old.

 

Shipping Charges

If you need warranty service within 30 days of purchasing any RC4 product, we will cover the shipping costs for ground service within the continental USA.  For faster service, including FedEx overnight, charges will apply. After 30 days, shipping costs are your responsibility using the service provider and service level of your choice.  We regret that we cannot cover the costs of international shipping, customs charges, or rush/air shipping under any circumstances.

In some cases (solely at the discretion of RC4 Wireless) we may ship a replacement unit in advance, along with packaging for return of your old device.  The replacement may be refurbished, rather than new, but will be in like-new condition.  The same warranty period applies to the replacement, just as if it was the unit you originally purchased; your warranty expires on the same date, regardless of whether you are using an original or a replacement device.

 

Disclaimers We Must Make

Estimated times for completing repairs are subject to parts availability, and do not apply to holidays or our corporate vacation times. For critical projects, we recommend purchasing spare equipment.

As devices get older, obtaining replacement components can become difficult.  We are seeing this with some of the very earliest models of RC4Magic Series 2, first sold in 2008.  If we are unable to provide service because of component availability or other reasonable cause, this is considered the product end-of-life. We will not renew extended warranties on end-of-life products.

You cannot use our equipment in a show, then return it for a refund: our warranty is not a free rental program. (We do offer very affordable rentals!)

Our warranty does not apply to devices that have been abused, misused, or mishandled. We will not be responsible for physical damage, failures caused by incorrect wiring, electrical overloading and/or over-voltage, overheating caused by insufficient ventilation, or damage caused by insufficient packaging during shipping. This is not a complete list of all exclusions.

We will not be responsible for counterfeit or look-alike products not originally manufactured by RC4 Wireless.

If you smashed it with a sledgehammer, submerged it in water, applied high voltage to it, set it on fire, or anything else that a majority of your peers would acknowledge was a bad idea, we’ll need to charge you for repairs or for a replacement device.

We will not be responsible for consequential damages to other equipment, or for lost revenue. We do not guarantee our equipment to be suitable for applications other than those discussed in our application notes and brochures. In particular, RC4 products should never be used to control pyro devices.

Published power output ratings of some items are accurate only at specific voltages, duty-cycles, and operating temperatures. Some items may require additional cooling and/or protection circuitry to operate reliably with certain loads. Contact RC4 Wireless for advice if you are unsure about any operating characteristics.

If your account payments are not up to date, we reserve the right to withhold service until payment is received.

RC4 Wireless pricing, warranty terms, and technical specifications, including these warranty policies, are subject to change without notice

 

Out of Warranty Service Policy

For RC4 Wireless technology that are not covered under warranty, our regular shop rate will apply and parts will be billed at nominal rates. You pay the shipping charges both ways at the service level and speed you require. Service and repair work is warrantied for thirty days unless specifically noted otherwise when the device is returned.

We want you to be a happy and satisfied customer. Please let us know what you need and we’ll do our best. Thank you!

JDS 2020